Refund Policy

Last updated: 2026/9/21

1. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the damage. We will offer a free replacement or a full refund — no need to return the item.

2. Lost or Non-Delivered Orders

If your order has not arrived within our stated shipping timeframe, please contact us. We will investigate and, where applicable, offer a reshipment or refund.

3. Change of Mind

Because our products are pre-ordered during livestreams, we generally do not accept change-of-mind returns. If you have a special circumstance, contact us and we'll do our best to help.

4. How Refunds Are Processed

Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card issuer.

5. Return Shipping Fees

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If, due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

6. Contact

For any refund requests, contact us at [email protected] or WhatsApp +66 812 343 085 with your order number.